Informativa sui rimborsi
RETURN POLICY
This Return Policy applies to all purchases made from Diverse Srl.
We sell and ship worldwide.
30-Day Return Policy
We accept return requests within 30 days from the date of delivery.
To be eligible for a return, items must:
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Be unused and unworn
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Be in the same condition as received
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Include all original packaging and accessories
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Be accompanied by proof of purchase
Returns requested after 30 days from delivery will not be accepted.
How to Start a Return
To request a return, please contact us at:
If your return request is approved, you will receive detailed instructions on how to proceed.
Items sent back without prior return authorization will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless otherwise agreed in writing.
Original shipping costs are non-refundable.
Shipping costs will not be refunded in the event of refused or undelivered parcels.
Non-Returnable Items
We do not accept returns for:
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Sale items
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Gift cards
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Personalized or custom-made products
Exchanges
We do not offer direct exchanges.
If you wish to purchase a different item, you must return the eligible product and place a new order separately.
European Union – 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to withdraw from the purchase within 14 days of delivery, without providing any reason, in accordance with applicable EU consumer protection laws.
To exercise this right, items must:
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Be unused and unworn
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Be returned in their original condition
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Include original packaging
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Include proof of purchase
The customer is responsible for return shipping costs unless otherwise required by law.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 10 business days from approval.
Please note that banks and credit card providers may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
General Return Conditions
Items must be properly packaged to prevent damage during transit.
We reserve the right to refuse returns that do not comply with this Return Policy.